FAQs

Are there any delivery charges? If yes, what are they?

Yes, we do charge a nominal amount for the delivery of the products. This is to ensure we provide the best experience for you. 
Delivery charges are automatically calculated according to the distance between Pickup location and the drop location.
These charges are subject to change based on the current offers.

 

What are the Delivery options available?

We have doorstep delivery and store pickup

 

What happens if my order is damaged?

In the unlikely event that your products are damaged in transit, please contact us within 1 hour from the time of order delivered. Kindly WhatsApp us on 91081 30460 with your order number, issue and digital photograph of damaged goods for us to assess and resolve the issue

 

How can I contact you?

You can reach out to us on 91081 30460 through WhatsApp and voice call, you can also write us a mail to vipul@frozenbottle.in

 

WHAT PAYMENT METHODS CAN I USE?

You can pay via Debit Card, Credit Card, Net Banking, UPI, Wallets and COD

 

How should the cake be stored?

Store the product between 0⁰ to 5⁰C.

 

Can I cancel or modify my order?

If You wish to cancel any order(s) for products placed with us, the same must be intimated to us at least 24 hours prior to the scheduled delivery
You cannot cancel Same day Delivery order(s)

 

Can I place the order for customize cake?

Yes, we do take customize cake orders, please connect to us on 91081 30460 to discuss more about your requirement

Do you have options is gluten free?

No, we don’t have options for gluten free products.

 

Are you’re cakes eggless?

Yes, all our products are 100% eggless.

 

Are vegan desserts available?

Yes, we have options in vegan as well, please reach out to us to customize your order

 

Can a gift note/ message be included?

Yes, gift notes or messages can be included at the time of order.

 

Can I place an order and receive it on the same day?

Yes, the order can be placed and delivered on the same day subject to slot availability